Mercy Services provides community and in-home support across various parts of Newcastle, Lake Macquarie and the Lower Hunter region of NSW, Australia to:

  • Older people;
  • People with disabilities;
  • People affected by drug and alcohol abuse;
  • The socially disadvantaged; and
  • Families

The Mission Statement of Mercy Services is: to provide holistic, proactive and inclusive service, in the spirit of our foundress, Catherine McAuley, to all those we support and work with, both in the community and in a residential setting. In all our work we strive to provide compassionate, respectful, high quality and environmentally sustainable practices.

Within all aspects of our Service we remain committed to the core values of Justice, Respect, Service, Care and Unity and endeavour to translate these into daily actions.

Mercy Services is a company limited by guarantee, being solely owned by the Institute of Sisters of Mercy of Australia & Papua New Guinea. A Board of Directors is appointed by the Sisters of Mercy to oversee company governance. A Chief Executive Officer is responsible to the Board of Directors for the overall management of Mercy Services.

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Home Care

We understand that every person has unique needs, and Mercy Services can tailor an affordable solution to suit your needs – all part of our commitment to delivering exceptional care in our community. 

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Community Transport

Our Community Transport team are dedicated to getting people who are transport disadvantaged, out and about. We can take you to a variety of destinations including social outings, appointments and shopping trips. 

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Residential Aged Care

Our 44 bed facility in Singleton is set in a quiet area on the edge of town offering exceptional care to our residents. Our residents are treated like family - with activities, comfortable rooms, and delicious food choices at every meal. 

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Community Care

Our locations across Newcastle, offer a wide range of activities for older people, as well as people living with a disability, to enjoy a professionally prepared hot meal, meet new friends, enjoy music, bingo, games, and activities.

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Substance and Family Support

Mercy Services offer a range of programs to assist families and individuals with a range of issues relating to housing and substance abuse support. Click through to see if one of our programs can assist you.

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Client Safeguarding

Mercy Services recognises that protecting the rights and agency of people through safeguarding, is of the highest importance. If you or someone you know has been harmed or at risk of harm, by an employee or volunteer of Mercy Services, please report it. 

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Organisational Structure

Mercy Services is a Company Limited by Guarantee (ACN 095 335 309) wholly owned by the Institute of Sisters of Mercy of Australia & Papua New Guinea. The Australian Tax Office has recognised the charitable work of Mercy Services and classed the organisation as a Public Benevolent Institution – meaning it can offer tax deductible receipts to donors.

Board of Directors and the Mercy Services Management Team

Mercy Services is governed by a skills-based board of eight (8) directors who oversee the strategic direction of the organisation to implement strategies and achieve goals in compliance with the Australian Securities Investment Commission (ASIC) and Australian Charities and Not-for-profits Commission (ACNC).


The Institute of Sisters of Mercy of Australia and PNG appoint all Directors.


Environmentally Responsible

The overwhelming scientific evidence points to the need for a fundamental change in the way people and organisations use the world’s resources.

Human Trafficking Awareness

Mercy Services wishes to increase awareness of the effects of human trafficking and loudly states that Mercy Service will not condone this practice.

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