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Photos for NDIS 042


There are a number ways in which we can directly assist with cleaning and laundry for the elderly living in their own home:


Cleaning & laundry as part of a Home Care Package

The Home Care Packages are Commonwealth funded programmes that provide hostel-level care in the home. A “Care Package” is a combination of services provided to an individual client and can include:

– Access to Socialisation

– Dressing/Undressing

– Laundry Assistance/Ironing

– Lawn Mowing

– Light Housework

– Light Maintenance

– Meal Preparation

– Medication Supervision

– Pet Care

– Shopping

– Showering/Bathing

– Transport to Appointments (by arrangement)


Each person needs to be assessed by the Aged Care Assessment Team (ACAT) before being eligible for a package of services. You can arrange for an ACAT assessment by phoning the government’s My Aged Care service on 1800 200 422 (Mon-Fri 8am-8pm or Sat 10am-2pm). Mercy Services provides Home Care Packages in Newcastle, East Lake Macquarie and Singleton areas.


The Government has set 17.5% of Aged Care Pension as the basic daily care fee. The actual fee you pay may be higher or lower than this depending on your circumstances and the services that you want. Our Coordinator can explain the details and ensure that you get the help you need.


New referrals (aged over 65 years of age) : 1800 200 422  (Mon-Fri 8am-8pm or Sat 10am-2pm)

Existing clients: (02) 4961 2686

Cleaning & laundry under the Home Support Programme


The Domestic Assistance Service provides assistance with cleaning in your home that you are not able to manage alone, such as:

– Changing linen

– Cleaning the bath or shower

– Hanging out the washing

– Vacuuming

– Washing the floors

– Meal preparation

– Shopping


The frail-elderly and people with a disability who live in the following suburbs:

Adamstown, Bar Beach, Bennetts Green, Broadmeadow, Cardiff, Carrington, Charlestown, Cooks Hill, Dudley, Garden Suburbs, Gateshead, Georgetown, Hamilton, Highfields, Hillsborough, Islington, Kahibah, Kooragang, Kotara South, Macquarie Hills, Maryville, Mayfield, Mayfield West, Merewether, Mt Hutton, Newcastle, Redhead, Stockton, The Hill, The Junction, Tighes Hill, Tingira Heights, Warabroook, Whitebridge, Wickham and Windale.


A nominal fee is charged – the amount will be discussed on assessment.


New referrals (aged over 65 years of age) : 1800 200 422 (Mon-Fri 8am-8pm or Sat 10am-2pm)

Existing Newcastle LGA clients: (02) 4961 2686

Existing Lake Macquarie LGA clients: (02) 4944 1944

Home Delivered linen for people with incontinence


The Linen Service provides the following linen to clients who are incontinent.

– Sheets

– Pillow Cases

– Towels

– Draw Sheets

– Face Washers

– Kylie Sheets

– Feeders

– Absorbent bed pads (available in two different types and sizes).


This service is available to the frail aged or persons with a disability who are incontinent or their carers who are having difficulty maintaining a clean supply of linen and who live in Newcastle, Lake Macquarie, Cessnock and Maitland.


Our fee start at: $17.50 for two deliveries per week.


New referrals (aged over 65 years of age) : 1800 200 422  (Mon-Fri 8am-8pm or Sat 10am-2pm)

Existing Newcastle LGA clients: (02) 4961 2686

Existing Lake Macquarie, Cessnock, Maitland LGA clients: (02) 4944 1944