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There are a number ways in which we can  assist the elderly living in their own home with transport:


Transport as part of a Home Care Package

The Home Care Packages Service are Commonwealth funded programmes that provide hostel-level care in the home. A “Care Package” can include transport, either individually or as part of a group, to :

  • Appointments
  • Shops
  • Visits with friends, family
  • Attend church or other community groups
  • Other transport that you may want



Each person needs to be assessed by the Aged Care Assessment Team (ACAT) before being eligible for a package of services. You can arrange for an ACAT assessment by phoning the government’s My Aged Care service on 1800 200 422 (Mon-Fri 8am-8pm or Sat 10am-2pm). Mercy Services provides Home Care Packages in Newcastle, East Lake Macquarie and Singleton areas.


The Government has set 17.5% of Aged Care Pension as the basic daily care fee. The actual fee you pay may be higher or lower than this depending on your circumstances and the services that you want. Our Coordinator can explain the details and ensure that you get the help you need.


New referrals (aged over 65 years of age) : 1800 200422 (Mon-Fri 8am-8pm or Sat 10am-2pm)

Existing clients: (02) 4961 2686

Transport under the Home Support Program

The Social Support Service has caring volunteers who can assist you with the following:

  • • One-on-one transport to various appointments, shops, facilities and events with an individual volunteer
  • • Bus trips (including shopping trips)


Frail-elderly people who live in the following areas:

Elermore Vale area

Inner Newcastle area _ (Adamstown; Adamstown Heights (only Newcastle LGA part); Bar Beach; Broadmeadow; Carrington; Cooks Hill; Fern Bay; Georgetown; Hamilton; Islington; Kooragang; Kotara (only Newcastle LGA part); Maryville; Mayfield; Mayfield West; Merewether; Newcastle; Stockton; The Hill; The Junction; Tighes Hill; Warabrook; Waratah; and Wickham

Wallsend area

West Wallsend area (encompassing Seahampton to the north, Wangi Wangi to the south, Glendale to the east and Wakefield/Awaba to the west).


A negotiated minimal charge will apply.


New referrals (aged over 65 years of age) : 1800 200 422 (Mon-Fri 8am-8pm or Sat 10am-2pm)

Existing clients (Inner Newcastle area): (02) 4961 2686

Existing clients (Wallsend and Elermore Vale area): (02) 4950 2555

Existing clients (Western Lake Macquarie area) (02) 4944 1944

Transport with Community Transport

Our Newcastle and Lake Macquarie Community Transport Service aims to help clients get out and about.

Transport is provided by bus or by car, depending on the type of transport required, with some buses being wheelchair accessible.

Please ring and ask for more information on the types of transport available for your need. Destinations include:

• Doctors & Specialist Appointments • Group shopping • Group social outings • Hospital visits • Medical treatments • Physiotherapy • Podiatry



The frail-aged and persons with a disability and their carers who live in the Lake Macquarie LGA.



Fees are assessed according to distance travelled and type of transport. Arrangements can be made if there is a difficulty with the fee.



New referrals (aged over 65 years of age) : 1800 200 422 (Mon-Fri 8am-8pm or Sat 10am-2pm)

Existing Clients: (02) 4961 3113 – Newcastle

Existing Clients: (02) 4944 1944 – Lake Macquarie