This service is an externally-run whistleblowing option please call 1300 933 977 to access this service.
Every member of staff and volunteer at Mercy Services has been trained in client safeguarding. To start, please approach a staff member or volunteer and raise your concerns. To view a copy of our Client Safeguarding Policy, click here.
The Grapevine Whistleblowing service is externally run, while the alternative is our internal reporting option. Both are structured to respect your confidentiality and take every complaint seriously through a thorough investigation.
We understand that every person has unique needs, and Mercy Services can tailor an affordable solution to suit your needs – all part of our commitment to delivering exceptional care in our community.
Our Community Transport team are dedicated to getting people who are transport disadvantaged, out and about. We can take you to a variety of destinations including social outings, appointments and shopping trips. Click here for information on COVID-19 from Transport for NSW.
Our 44 bed facility in Singleton is set in a quiet area on the edge of town offering exceptional care to our residents. Our residents are treated like family - with activities, comfortable rooms, and delicious food choices at every meal.
The Influenza Information for Residential Aged Care can be found here.
Our locations across Newcastle, offer a wide range of activities for older people, as well as people living with a disability, to enjoy a professionally prepared hot meal, meet new friends, enjoy music, bingo, games, and activities.
Mercy Services offer a range of programs to assist families and individuals with a range of issues relating to housing and substance abuse support.
We will continue to accept new referrals until we reach capacity.