Grapevine

This service is an externally-run whistleblowing option please call 1300 933 977 to access this service. 

Internal Reporting

Every member of staff and volunteer at Mercy Services has been trained in client safeguarding.  To start, please approach a staff member or volunteer and raise your concerns. To view a copy of our Client Safeguarding Policy, click here.

Client Safeguarding

The safety of our clients is paramount

The Grapevine Whistleblowing service is externally run, while the alternative is our internal reporting option. Both are structured to respect your confidentiality and take every complaint seriously through a thorough investigation.

Send us an Enquiry

Home Care

We understand that every person has unique needs, and Mercy Services can tailor an affordable solution to suit your needs – all part of our commitment to delivering exceptional care in our community. 

Learn More

Community Transport

Our Community Transport team are dedicated to getting people who are transport disadvantaged, out and about. We can take you to a variety of destinations including social outings, appointments and shopping trips. 

Learn More

Residential Aged Care

Our 44 bed facility in Singleton is set in a quiet area on the edge of town offering exceptional care to our residents. Our residents are treated like family - with activities, comfortable rooms, and delicious food choices at every meal. 

Learn More

Community Care

Our locations across Newcastle, offer a wide range of activities for older people, as well as people living with a disability, to enjoy a professionally prepared hot meal, meet new friends, enjoy music, bingo, games, and activities.

Learn More

Substance and Family Support

Mercy Services offer a range of programs to assist families and individuals with a range of issues relating to housing and substance abuse support. Click through to see if one of our programs can assist you.

Learn More

Client Safeguarding

Mercy Services recognises that protecting the rights and agency of people through safeguarding, is of the highest importance. If you or someone you know has been harmed or at risk of harm, by an employee or volunteer of Mercy Services, please report it. 

Learn More
The best of the Mercy Services, delivered directly to your email address.
Sign Me Up

Newsletter Signup