World Elder Abuse Awareness

Elder Abuse Awareness Day

June 15 marks the annual, internationally recognised World Elder Abuse Awareness Day (WEAAD). ‘It represents the one day in the year when the whole world voices its opposition to the abuse and suffering inflicted to some of our older generations.’ More information is available from: or Elder Abuse Helpline 1800 628 221  …

CAN event

Home energy opportunity

      As you may already be aware, Climate Action Newcastle has teamed up with Suncrowd to deliver a bulk buy campaign of home energy storage systems in Newcastle and the Hunter as well as a package of solutions for when the NSW Gross Feed In Tariff comes to an end later this year….

Severe weather on Sunday 5 June 2016

Sunday 5th June 2016 – no current changes to work The Bureau of Meteorology has issued a warning about possible heavy rain, strong winds and localised flooding. We will be monitoring the situation as we have staff assisting clients in the homes across the area. As per our policy we will make a decision about…


June 2016 newsletter

  In June 2016 newsletter you can read about Denise, the winner of a $100 gift voucher from the draw of people who completed our client satisfaction survey. It is great when people “who never win anything” have their time as a winner.        


Seeking a Manager: First Impressions

In mid June 2016 most of our administration and payroll staff are moving from our Tighes Hilll office to our West Wallsend office. This means we need a new full-time Administrative Assistant/Receptionist at 32 Union Street, Tighes Hill. This is a link to the information letter and position description: Admin Assist Reception (TH) May 2016


You can help us make a home

The  Mercy Services Community Housing Committee has approved the use of one of our community houses to provide support for three women post-rehabilitation who need further support to remain drug-free as they reintegrate into the community. The house, in Maryland, will be run similar to our very successful Brighton House for men. We are very…

Home Maintenance Team

May newsletter

You can read a profile on our four home maintenance workers on the front page of our May 2016 newsletter


Elderly encouraged to “shop around”

We welcome tonight’s ABC Lateline program on Consumer Directed Care Home Care Packages. A major focus of the program is on the percentage of a person’s budget being spent on administration and case management fees. The former Minister for Aged Care , Senator Mitch Fifield, says: Some of [the fees] do look beyond the pale. So I…

Nick Doyle

Consumer Directed Aged Care success

Our Home Care Packages are now well established in the new Consumer Directed Care model: In August we sent out the first of the monthly statement’s to each client on their individual service budget; We have brokerage agreements with various providers that have allowed clients to use their budget to pay for the continued use of their…


Making the most of Home Care Packages

Pass the word – older people now have more choice and control over the home care services they received and how they are delivered. A free information session run by COTA will explain these opportunities to interested people: Friday 6 Feb 2015 at 10.30am (morning tea provided), Mercy Services 32 Union St., Tighes Hill ….