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There are a number ways in which we can provide dementia assistance to the elderly living in their own home:


Dementia support as part of a Home Care Package

The Home Care Packages Service are Commonwealth funded programmes that provide hostel-level care in the home. A “Care Package” is a combination of services provided to an individual client and can include:

– Access to Socialisation

– Dressing/Undressing

– Laundry Assistance/Ironing

– Lawn Mowing

– Light Housework

– Light Maintenance

– Meal Preparation

– Medication Supervision

– Pet Care

– Shopping

– Showering/Bathing

– Transport to Appointments (by arrangement)


Each person needs to be assessed by the Aged Care Assessment Team (ACAT) before being eligible for a package of services. You can arrange for an ACAT assessment by phoning the government’s My Aged Care service on 1800 200 422 (Mon-Fri 8am-8pm or Sat 10am-2pm). Mercy Services provides Home Care Packages in Newcastle, East Lake Macquarie and Singleton areas.


The Government has set 17.5% of Aged Care Pension as the basic daily care fee. The actual fee you pay may be higher or lower than this depending on your circumstances and the services that you want. Our Coordinator can explain the details and ensure that you get the help you need.


New referrals (aged over 65 years of age) : 1800 200 422 (Mon-Fri 8am-8pm or Sat 10am-2pm)

Existing clients: (02) 4961 2686

Dementia support under the Home Support Programme

Our Social Support & Monitoring (Dementia Specific) service provides:

  • Co-ordination of appointments and bookings; planning daily activities; liaison with family/carers as required.dementia
  • Monitoring medication, health and safety.
  • Referral to other services as needed
  • Social Support in home, centre-based and community outings.
  • Choice support can assist an individual to establish a support plan and network—identifying people they would like to assist them (i.e. family, friends, neighbours or our volunteers/paid staff).
  • Lending library has memory aid equipment and materials to assist clients to remain independent and at home.



Priority is given to individuals with suspected memory loss and/or cognitive impairment who are living alone and who are frail aged or a person with a disability and their carers living in the Newcastle or Lake Macquarie Local Government Areas.

The program accepts self-referral and requests for assistance from anyone in the community.



The Coordinator will discuss at assessment the individual’s willingness and ability to make a contribution towards the cost of the service. No-one will be denied service due to an inability to pay.



New referrals (aged over 65 years of age) : 1800 200 422 (Mon-Fri 8am-8pm or Sat 10am-2pm)

Existing clients: Newcastle area (02) 4961 2686 or Lake Macquarie area:(02) 4944 1944