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Brochure:    Support Coordination program

Hours:                        between 9:00am and 5:00pm Monday to Friday


Service provided:     A Mercy Services case manager can assist people with a disability (or their carer) to access, pay for and organise supports to maximise their independence and meet their support/care/health/well-being needs. Assistance is also available with advocacy. The program is designed to assist people until such time as the area in which they live is covered by NDIS services and the individual receives an NDIS package.



  1. Persons under 0 to 65 years with a disability; and
  2. Living in the Cessnock, Dungog, Lake Macquarie, Maitland, Muswellbrook, Port Stephens, Singleton or Upper Hunter LGAs – until such time as each LGA is fully covered by the NDIS scheme


Entry process:   Contact: Support Coordination Program (02) 4961 2686.



Brochure:    Care coordination (NDIS) program

Hours:                        between 8:30am and 5:00pm Monday to Friday.


Service provided:     A Mercy Services Case Manager can help you get the most out of your NDIS plan by assisting you to: be clear how the plan will meet your needs, identify service gaps, address difficulties that arise with your plan and negotiate with other services.


Eligibility:          Persons under 65 years with a disability; who have an NDIS package which includes coordination of supports.


Entry process:   Contact: Care Coordination Program (02) 4961 2686.