Core Integrity

Mercy Services are proud to partner with Core Integrity with their Speak Up Integrity Hotline

This hotline is an independent and externally managed whistleblowing service that exists for reporting of unethical or illegal behaviour and other and other instances of serious wrong-doing that fall under the term 'reportable conduct'. 

To raise a concern like this please call 1800 324 775 or you may email [email protected]  

Internal Reporting

Every member of staff and volunteer at Mercy Services has been trained in client safeguarding.  To start, please approach a staff member or volunteer and raise your concerns. 

To view a copy of our Safeguarding Policy, click here.

To view the process of lodging a complaint, click here


The safety of our clients is paramount

The Core Integrity service is externally run or alternatively our internal reporting option is available. Both are structured to respect your confidentiality and take every complaint seriously through a thorough investigation.

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Home Care

We understand that every person has unique needs, and Mercy Services can tailor an affordable solution to suit your needs – all part of our commitment to delivering exceptional care in our community. 

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Community Transport

Our Community Transport team are dedicated to getting people who are transport disadvantaged, out and about. We can take you to a variety of destinations including social outings, appointments and shopping trips. Click here for information on COVID-19 from Transport for NSW.

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Residential Aged Care

Our 44 bed facility in Singleton is set in a quiet area on the edge of town offering exceptional care to our residents. Our residents are treated like family - with activities, comfortable rooms, and delicious food choices at every meal. 

The Influenza Information for Residential Aged Care can be found here.

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Community Care

Our locations across Newcastle, offer a wide range of activities for older people, as well as people living with a disability, to enjoy a professionally prepared hot meal, meet new friends, enjoy music, bingo, games, and activities.

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Substance and Family Support

Mercy Services offer a range of programs to assist families and individuals with a range of issues relating to housing and substance abuse support. 

We will continue to accept new referrals until we reach capacity.

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Mercy Services recognises that protecting the rights and agency of people through safeguarding, is of the highest importance. If you or someone you know has been harmed or at risk of harm, by an employee or volunteer of Mercy Services, please report it. 

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