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There are a number ways in which we can directly assist with shopping and bill paying for the elderly living in their own home:


Shopping as part of a Home Care Package

The Home Care Packages Service  are Commonwealth funded programmes that provide hostel-level care in the home. A “Care Package” is a combination of services provided to an individual client and can include:

– Access to Socialisation

– Dressing/Undressing

– Laundry Assistance/Ironing

– Lawn Mowing

– Light Housework

– Light Maintenance

– Meal Preparation

– Medication Supervision

– Pet Care

– Shopping

– Showering/Bathing

– Transport to Appointments (by arrangement)


Each person needs to be assessed by the Aged Care Assessment Team (ACAT) before being eligible for a package of services. You can arrange for an ACAT assessment by phoning the government’s My Aged Care service on 1800 200 422 (Mon-Fri 8am-8pm or Sat 10am-2pm). Mercy Services provides Home Care Packages in Newcastle, East Lake Macquarie and Singleton areas.


The Government has set 17.5% of Aged Care Pension as the basic daily care fee. The actual fee you pay may be higher or lower than this depending on your circumstances and the services that you want. Our Coordinator can explain the details and ensure that you get the help you need.


New referrals (aged over 65 years of age) : 1800 200 422  (Mon-Fri 8am-8pm or Sat 10am-2pm)

Existing clients: (02) 4961 2686

Shopping under the Home & Community Care program

The Social Support Service has caring volunteers who can assist you with the following:

  • • One-on-one assistance with fortnightly grocery shopping
  • • One-on-one occasional individual personal shopping
  • • Regular or occasional shopping bus trips


Frail-elderly people who live in the following areas:

Elermore Vale area

Inner Newcastle area _ (Adamstown; Adamstown Heights (only Newcastle LGA part); Bar Beach; Broadmeadow; Carrington; Cooks Hill; Fern Bay; Georgetown; Hamilton; Islington; Kooragang; Kotara (only Newcastle LGA part); Maryville; Mayfield; Mayfield West; Merewether; Newcastle; Stockton; The Hill; The Junction; Tighes Hill; Warabrook; Waratah; and Wickham

Wallsend area

West Wallsend area (encompassing Seahampton to the north, Wangi Wangi to the south, Glendale to the east and Wakefield/Awaba to the west).


A negotiated minimal charge will apply.


New referrals (aged over 65 years of age) : 1800 200 422  (Mon-Fri 8am-8pm or Sat 10am-2pm)

Existing clients (Inner Newcastle area): (02) 4961 2686

Existing clients (Wallsend and Elermore Vale): (02) 4950 2555

Existing clients (Western Lake Macquarie area) (02) 4944 1944